Today’s demanding clients require the account management team to anticipate client needs, adapt communication style, balance priorities and manage conflict. This course bundle includes modules to introduce communication styles and how to create a positive impression. It also includes courses on Agency Errors and Omissions best practices.
The courses in this bundle include:
- Introduction to Errors and Omissions
- Errors and Omissions: What Can You Do?
- Customer Management: Anticipating Needs
- Customer Management: Balancing Priorities
- Introduction to Relationship Management
- Building Trust and Managing Conflict